Landlord and tenant repairs in Ontario

How to document maintenance problems, notice, access, work orders, and repair-related communication in an Ontario rental.

Short answer

For a repair problem, notify the landlord in writing, describe the location and impact, keep photographs and dates, and allow lawful access for inspection or work. Tenants should not withhold rent without advice, while landlords should respond and maintain the unit as required by the current rules.

Educational content only. It is not legal advice and cannot assess your circumstances. Laws, deadlines, forms, and procedures can change; confirm the current position with an official source or qualified professional.

What makes a repair record useful?

A clear record shows when the problem started, how it affects the unit, when notice was given, and what response followed. Keep the tone factual and preserve the original message.

Date and description of the problem
Photos or videos with dates where possible
Copies of requests and landlord responses
Receipts for emergency steps or damaged property

What should both sides remember?

Landlords and tenants have rights and responsibilities around entry, safety, rent, and maintenance. The LTB or a municipal property-standards process may be relevant depending on the issue.

Do not retaliate after a complaint
Confirm an appointment window for access
Ask what work will be done and when
Check official guidance before seeking a rent reduction or ending the tenancy

Common questions

Can a tenant stop paying rent because repairs are unfinished?

Do not assume withholding rent is protected. It can create a separate non-payment issue; get advice and use the correct process for a repair remedy.

Can a landlord enter to inspect a repair?

Ontario has rules about notice and entry, with exceptions. Use the current LTB guidance and document any disagreement about access.